Historically, the Western Union website had been non-responsive so when leadership realized more and more of our customers were transacting via mobile browsers and not just the app, optimization became a priority.

  • Helped initiate the discussions with product owners and stakeholders to understand how a smaller viewport, a touch interface and lower bandwidth connections would shape the interface and interactions for an optimized experience.
  • Lead card-sorting exercise to identify, organize and prioritize different sections and key flows.
  • Wireframed and Mocked up screens for developers
  • Creating UI Kit and style guide